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Frequently Asked Questions
Product
If an item is in our 1 of 1 collection, then you will receive that exact specimen. For all other items, we will hand-pick a piece that will be very similar to the product photos.
By default, our prices are in US Dollars (USD). You can change the currency shown by clicking on the USD button located at the top right side of the menu on a computer, or at the bottom of the menu on a mobile device.
You can contact us through our contact page! We will be happy to assist you.
Shipping
Yes, we ship all over the world!
International shipping rates are calculated at checkout. Read more about our shipping policy.
Yes, for PO boxes we ship via Canada Post and USPS.
We ship orders 1-2 days after they are placed.
Shipping times vary depending on the courier and final destination.
Once your order has shipped, you will receive an email from us with a tracking number. The tracking number will provide you with a shipping ETA.
Buyers that are located overseas may be charged additional duties and import taxes prior to receiving the shipment.
Buyers are responsible for any customs and import taxes that may apply.
Returns & Cancellations
No problem! If your order has not shipped, please contact customer support for all order cancellations. Please have your order confirmation number ready.
If you have received a faulty item or if you are not satisfied with your purchase, we will be more than happy to provide you with a full refund of the purchase cost, less shipping, within 7 days of delivery.
To be eligible for a return, your item must be returned in the same condition that you received it.
Refunds can take up to 10 business days for it to appear on your credit statement and up to 24 hours for PayPal accounts.